SGS is widely recognized as the world’s leading provider of testing, inspection, and certification services. Their dedication to quality and ethics has made us the global standard. SGS (Société Générale de Surveillance), headquartered in Switzerland, is a worldwide organization with a broad presence in areas such as agriculture, mining, oil and gas, consumer goods, and environmental testing. Through our collective efforts, their broad network of 2,700 offices and laboratories, operated by a devoted team of 96,000 individuals, aspires to create a better, safer, and more interconnected world.
Job Title – Customer Service Representative
Job Schedule – Full-Time
Job Location – 950 Powell Street, Vancouver, BC, V6A 1H7, Canada
Job DescriptionÂ
This job will deal with internal and external clients to provide support, information, and/or paperwork in response to their requests; or enquiries regarding SGS services, price, and the status of analysis, which will continue throughout the Company’s contractual obligations. Provide prompt and dependable service to customers while maintaining the Company’s quality and integrity requirements.
- Receive and process customer requests for services
- Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
- Check work instructions, method code, reporting, pricing and invoicing instructions with respect to sales quotations, client instructions and client profile information.
- Maintain filing system.
- Receive and validate supplier invoices, assign codes and prepare payment requisitions; maintain payable and receivable accounting files.
- Monitor accounts receivable and communicate with customers to collect unpaid account balances when required
- Prepare and maintain complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
- Maintain job order records and filing systems
- Schedule employees for inspections (i.e. train supervisions, audits) as necessary
- Receive, inspect, sort, and label client samples; log-in samples to the SGS system, prepare labels and dispatch the samples to Sub-contract samples to other SGS laboratories or external non-SGS laboratories as appropriate and maintain the sub-contract documents.
Job Requirements
- A High School Diploma or a General Educational Development Equivalency (GED) is required.
- A postsecondary education in a recognized management or science program would be advantageous.
- 1 – 3 years of prior work experience in an administrative function.
- Hand/eye coordination is required when handling samples and other equipment.
- To detect and address difficulties on the job, strong judgment is required. When problems arise, report them to his/her supervisor for solutions.
- in order to solve ordinary problems, a certain amount of imagination is essential.
- Capable of working well under pressure and balancing conflicting demands of high volume vs quality of outcomes.
- Candidates must be fluent in the use of several types of computer software (Word, Excel, and so on).
Click here to apply for the Customer Service Representative Job online
Note – SGS Canada is an equal opportunity employer committed to increasing accessibility by accommodating people with impairments during the recruiting process. Qualified candidates can request accommodations at any time during the recruitment process.
Please keep in mind that candidates applying for Canadian job positions must be legally permitted to work in Canada.